Toolyt

Banking

Banking CRM that makes every RM productive

Give relationship managers one mobile workspace for leads, branch visits, account opening and cross-sell - with real-time visibility for regional heads.

Acquisition
Leads to account opening on mobile
Servicing
Branch and doorstep visit tracking
Cross-sell
Next-best product on every profile

2,140

Leads in branch queue

Across 180 branches

612

Accounts opened

Digital KYC

1,430

RM visits logged

Geo-tagged today

38%

Faster TAT

Sourcing to activation

3.4x

Cross-sell ratio

Products per customer

97%

Data completeness

Mandatory field checks

  • ISO 27001
  • SOC 2 Type II
  • RBI-aligned processes
  • 2FA & access control

Banking lifecycle

One platform from sourcing to servicing.

Branch, digital and partner-sourced leads run on the same case file, so RMs, ops and audit see the same status at the same time.

  1. 01

    Sourcing

    Branch walk-ins, campaigns, partners and digital leads land on a de-duplicated queue.

  2. 02

    Profiling

    Segment by product, income band and relationship value with a full 360 customer view.

  3. 03

    Documentation

    Digital KYC, OCR pulls and document checklists completed at the customer's doorstep.

  4. 04

    Account opening

    Ops handoffs, deviations and approvals tracked with maker-checker controls.

  5. 05

    Cross-sell & retention

    Renewal, top-up and next-best-product nudges pushed to the RM's day plan.

38%
faster account opening TAT
3.4x
cross-sell per relationship
0%
leakage across branch and digital
180+
branches on one dashboard

Inside the platform

Banking operations, digitised end to end.

Process management, personalised journeys and unified teamwork - built for RMs who spend more time in the field than at a desk.

banking crm process management
01

Optimise operations with process management

From document collection to account creation, run every step on a predefined process you can plan, track and change without a release cycle.

  • Configurable stages & SLAs
  • Checklist-driven documentation
  • Maker-checker approvals
b2b crm software improves productivity
02

Personalise every customer interaction

Trigger the right action at the right stage so the buying experience feels consistent across the branch, the phone and the doorstep.

  • 360 customer profile
  • Next-best-action prompts
  • Journey-based reminders
banking crm efficiency
03

Unify the sales team for greater efficiency

Automate task allocation, visit planning and daily activity capture, and keep RMs, supervisors and ops in one thread.

  • Auto task allocation
  • Geo-tagged visit logs
  • Real-time team chat

Business lines

Built for every banking portfolio.

Retail, business banking and wealth teams configure their own products, stages and rules on the same platform.

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Retail banking

Savings, current and deposit acquisition with doorstep documentation.

Business banking

SME relationship coverage with multi-product opportunity tracking.

Cards & payments

High-volume sourcing with instant eligibility and activation nudges.

Branch banking

Walk-in capture, queue allocation and branch productivity dashboards.

Wealth & priority

Portfolio reviews, meeting notes and relationship value tracking.

Partner channels

DSA and referral sourcing with payout-ready performance reporting.

Enterprise-grade controls for regulated banking teams.

Customer data stays governed across branches, partners and field teams, with evidence attached to every action.

See our security posture

ISO 27001 & SOC 2 Type II

Independently audited controls over every customer record.

GDPR-aligned data handling

Consent, retention and export policies configured per business unit.

2FA & granular access

Role, branch, product and territory level visibility down to the rep.

Evidence on every action

Geo-tagged, time-stamped trails for audits and internal reviews.

In short

What is a banking CRM?

A banking CRM manages customer acquisition, KYC and documentation, account opening, servicing and cross-sell in one system. Toolyt runs it mobile-first so relationship managers capture leads, complete documentation and log branch or doorstep visits from the field, while regional heads track TAT and conversion live.

FAQ

Frequently asked questions

Quick answers about how Toolyt works for field sales, lending and service teams.

Talk to our team
What is Mobile Banking CRM?
Maximize your sales efficiency and elevate customer satisfaction with our comprehensive Banking CRM
How does Toolyt support optimize Operations with Process Management?
From document collection to account creation, manage everything on one platform with a predefined process. With our banking CRM, you can plan, track, and manage workflows to ensure your entire team stays aligned and efficient.
How does Toolyt support personalize the Customer Experience?
Implement the right actions at the right time in the sales process using a banking CRM to deliver a seamless and personalized buying experience. Create a flexible sales process that adapts to each customer
How does Toolyt support unify Your Sales Team for Greater Efficiency?
Boost your team’s efficiency by automating task allocation, customer visits, and daily activities with a banking CRM. Facilitate real-time communication and collaboration with your internal team for any necessary sales collateral, ensuring seamless operations and improved outcomes.
How does Toolyt support optimize Business Efficiency?
Our Banking CRM Automated workflows for key tasks, and increase efficiency to meet specific business requirement

Take action today

Start offering your field sales team a better selling experience

Sales professionals from startups to Fortune 500 companies in over 20 countries improve their productivity with Toolyt every day.