Improve turnaround time
Identify where the process is lacking, keep track of every untouched lead and build a strategy that cuts TAT from creation to first contact.
- First-response SLA
- Automatic reassignment
- TAT trend by source
Untapped leads report - the pipeline nobody has touched
Set pre-defined rules, trigger action on every untouched lead in real time and stop paying for demand that quietly ages out of the system.
Untapped leads - live
Rules evaluated every 15 minutes
- Untouched
- 1,046
- Value at risk
- Rs 61 Cr
- Oldest
- 19 days
- Recovered
- 38%
of 8,412 open
in untouched
no first call
after reassignment
Untouched leads by source
- Paid campaigns412 leads
- Website forms318 leads
- Partner portal196 leads
- Walk-in120 leads
Auto-actions fired
Reassigned
64 leads idle > 48 hrs
Manager alerted
9 reps with untouched queue
Nurture triggered
127 leads into drip
The leads you already paid for and never called
Untapped demand is the cheapest pipeline in the business - it only needs someone to pick it up.
- Q1
How many leads have had zero contact since they were created?
- Q2
Which sources generate leads that reps consistently ignore?
- Q3
Which reps are sitting on an untouched queue right now?
- Q4
What is the rupee value of pipeline going cold this week?
- Q5
Do reassigned leads convert once someone finally calls?
How a lead is classified as untapped
You define the rules - the report enforces them continuously.
Configurable to your workflowMetricWhat it measuresWhat you do with it
No first contact
No call, message or visit logged within your defined window.
Auto-reassign to an available rep
Stale follow-up
Next action date passed with no activity recorded.
Escalate to the reporting manager
Unopened allocation
Lead assigned but never opened in the app.
Pull back into the allocation pool
Dormant qualified
Qualified lead with no movement for the ageing threshold.
Push into a nurture campaign
Value at risk
Expected value of every lead currently classified untapped.
Prioritise recovery by rupee value
Recovery rate
Share of untapped leads that convert after intervention.
Prove the report pays for itself
Find it, route it, close it
Real-time visibility on untouched pipeline, with automation that acts before a lead goes cold.
Revenue management
Never miss a business opportunity again. Real-time visibility into untapped leads keeps recoverable revenue in front of the people who own the number.
- Value-at-risk view
- Source-level ROI
- Recovery tracking
Identify sales roadblocks
Analyse why leads go untouched - capacity, skill, geography or lead quality - and fix the constraint rather than the symptom.
- Capacity analysis
- Quality versus effort
- Coaching triggers
Automation that runs on the report
Rules turn a list of ignored leads into an action queue.
Auto-reassign
Idle leads move to the next available rep by rule.
Manager escalation
Reps holding untouched queues are flagged upward.
Nurture handoff
Cold leads drop into a campaign instead of dying.
Field rep
A short daily list of leads they have not called yet.
Branch manager
Untouched volume and value by rep, with reassign controls.
Marketing
Which sources get worked and which get wasted.
Delivery and enforcement
The report is wired into allocation, not parked in a folder.
Hourly rule engine
Continuous evaluation against your untapped definitions.
Push to owner
Alerts land with the rep before they land with the boss.
Scheduled summary
Daily untouched digest to managers and marketing.
Allocation hooks
Direct link into round-robin and geography-based routing.
More reporting in Toolyt
Analytics & Business Intelligence
Dashboards, drilldowns and scheduled reporting on web and mobile.
ViewLive Sales Metrics
Target versus achievement in real time, on the rep's phone.
ViewStage Wise Performance Report
Conversion and ageing at every stage of the funnel.
ViewLeads Activity Report
The full engagement trail behind each lead and customer.
ViewTAT Analysis Report
Turnaround time from creation to closure, stage by stage.
View
What is an untapped leads report?
An untapped leads report lists every lead that has received no contact within your defined window - no call, message, visit or app open. Toolyt evaluates these rules continuously, shows the rupee value at risk, auto-reassigns idle leads, escalates reps holding untouched queues and tracks how many recovered leads eventually convert.
Frequently asked questions
Quick answers about how Toolyt works for field sales, lending and service teams.
Talk to our team- What is Boost Your Sales Pipeline with Untapped Leads Report?
- Set pre-defined rules, trigger action on every untouched lead in real-time & power your sales process with only high-quality leads & opportunities
- How does Toolyt support improve Turnaround Time?
- Identify where the process is lacking, keep track of all the untouched leads & make an effective strategy to reduce the TAT and close the deal.
- How does Toolyt support revenue Management?
- Never miss out on potential business opportunities with instant real-time visibility to all the untapped lead reports to maximise the sales revenue.
- How does Toolyt support identify Sales Roadblocks?
- Assess how you can improve your team to increase the closing rate by analysing the untapped leads and improving the productivity and the sales process.
- How does Toolyt support effortless Dashboard Creation?
- Create stunning dashboards with ease. Our interactive designer lets you pull metrics and visualize KPIs without any coding skills.
Start offering your field sales team a better selling experience
Sales professionals from startups to Fortune 500 companies in over 20 countries improve their productivity with Toolyt every day.