Short summary
This case study explores how SK Finance, one of India’s largest non-banking financial companies (NBFCs), transformed its customer onboarding and loan disbursement processes using sales automation tools. Before implementing automation, SK Finance struggled with lengthy and cumbersome manual processes that resulted in high turnaround times and limited loan disbursements. By adopting Toolyt’s mobile CRM, SK Finance was able to streamline operations, reduce the turnaround time (TAT) by 64.5%, and achieve an impressive 86.1% increase in loan disbursements.