Users, roles and hierarchy
Add reps, move a branch, change a reporting line or reset access.
Help for teams already live on Toolyt.
Need a quick question answered? Our support team is available seven days a week to unblock field users, fix workflows and answer account queries.
Email support
Product questions, configuration help and bug reports. Attach screenshots and the user ID for the fastest fix.
Write to supportPhone & WhatsApp
For live issues affecting field teams mid-day. Available seven days a week during business hours IST.
Call the teamYour success manager
Every Scale and Enterprise+ account gets a named CSM for rollout, adoption reviews and change requests.
Reach your CSMPriority is set by field impact, not by ticket age.
If a branch or a beat cannot work, it goes to the top of the queue. Everything else is triaged into a weekly configuration cycle so your admins always know when a change lands.
| Priority | What it covers | First response | Coverage |
|---|---|---|---|
| P1 - Field blocked | App down, login or sync failure for a team | 30 min | 24x7 |
| P2 - Workflow broken | A rule, form or integration behaving incorrectly | 4 business hours | Mon-Sat |
| P3 - How do I | Configuration guidance, report or user setup | 1 business day | Mon-Fri |
| P4 - Enhancement | New form, field, report or workflow request | 3 business days | Mon-Fri |
Common things admins ask us
Explore our knowledge hubForms and business rules
Edit capture forms, allocation rules, scoring bands and escalations.
Offline sync
What syncs, when it syncs, and how to recover a device with poor connectivity.
Integrations
LOS, LMS, core banking, Salesforce, telephony, KYC and India Stack connections.
Documents & KYC
OCR failures, document rejects, re-upload flows and audit trails.
Reports & dashboards
Build a view, schedule a report or fix a number that looks wrong.
“Toolyt has played a vital role for us in reducing the turnaround time for our SME loan file.”
“Toolyt's vendor app is indeed a value for money and really affordable. Customer support is good.”
“The overall experience was good as we were looking for something easy to understand and user friendly.”
Need something changed in your workflow?
Raise it with support or your success manager - most form, rule and report changes ship inside a weekly cycle.