ICICI Prudential Life Records 99.31% Claim Settlement Ratio in Q1FY27
ICICI Prudential Life achieves a 99.31% claim settlement ratio in Q1FY27, leveraging digital processes to reduce non-investigated claim turnarounds to one day.
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digital transformation
Mahindra Manulife CMCO Appointment Signals AI-Driven CX Pivot
Mahindra Manulife Insurance appoints Ruchika Varma as CMCO to lead brand, digital, and AI enablement, highlighting a shift toward integrated customer experience in insurance.
Read articlePublic Insurance Registry: Shifting the Data Advantage in BFSI
The Public Insurance Registry (PIR) marks a shift from proprietary data silos to interoperable infrastructure, impacting persistency management and fraud detection for Indian insurers.
Read articleLIC Rural Strategy: Panchayat Expansion and Digital Transformation
LIC is transitioning toward a hyper-local distribution model and digital-first operations to deepen rural insurance penetration and defend its market leadership.
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